Terms & Conditions

These Terms & Conditions apply to purchases, bookings and services provided by Studio Signed. By placing an order, submitting a custom enquiry or confirming a booking with Studio Signed, you agree to these terms together with our Shipping, Returns & Refunds Policy and Custom Orders & Personalisation Policy.

 

Orders & Payment

All prices displayed on the Studio Signed website are in Australian dollars unless otherwise stated.

Orders are confirmed once payment has been successfully received or, for custom projects and event services, once any required deposit or invoice payment has been made.

Studio Signed reserves the right to decline or cancel an order before production where we are unable to fulfil the requested service, the supplied item is unsuitable for embroidery, required information has not been provided, or there has been an obvious pricing or listing error. Where Studio Signed cancels an order that has already been paid for and no goods or services have been supplied, the applicable amount will be refunded.

 

Custom & Personalised Orders

Many Studio Signed products are individually embroidered, printed or otherwise personalised.

Customers are responsible for checking all names, wording, dates, sizes, colours, quantities and other personalisation details before submitting an order or approving a design.

Production will be based on the information supplied or approved by the customer. An error in information supplied by the customer, including an incorrectly spelt name, does not constitute an error by Studio Signed.

Once custom production has commenced, amendments or cancellations may not be possible.

Further details are set out in our Custom Orders & Personalisation Policy.

 

Product Images & Variations

We aim to represent our products, embroidery colours and finishes as accurately as possible.

Due to differences in screens, lighting, fabrics and the nature of custom production, there may be slight variations between online imagery, samples and the finished product.

Embroidery may also vary slightly in placement, stitch appearance and finish between individual pieces. Minor variations that are inherent to handmade or personalised production are not considered faults where the item otherwise meets the agreed specification and applicable consumer guarantees.

 

Customer-Supplied Pieces

Where Studio Signed agrees to embroider a garment or item supplied by the customer, the customer is responsible for ensuring it is delivered to Studio Signed in suitable condition.

We recommend using tracked postage when sending customer-owned items.

Studio Signed will assess supplied pieces before embroidery and may decline an item where we believe its fabric, construction, finish or condition makes it unsuitable for the requested work.

Custom embroidery involves machinery, needles, stabilisers and tension, so certain fabrics carry greater inherent risk. Studio Signed will exercise reasonable care and skill when handling customer property. Australian Consumer Law requires services supplied to consumers to meet applicable consumer guarantees, including due care and skill. 

 

Customer Artwork, Logos & Intellectual Property

Customers who provide artwork, logos, monograms, fonts or other designs confirm that they have the necessary permission or authority for Studio Signed to reproduce that material for their order.

The customer is responsible for obtaining any required permissions relating to third-party intellectual property.

Unless otherwise agreed, Studio Signed retains ownership of its original artwork, layouts, embroidery files, concepts, photography and other creative material.

Purchasing a finished product does not automatically transfer ownership of Studio Signed’s underlying design files or intellectual property.

 

Digitisation & Design Preparation

Custom logos and artwork may require digitisation or design preparation before they can be embroidered.

Digitisation fees, where applicable, cover the preparation of the embroidery file and do not automatically transfer ownership of that digital file to the customer.

Studio Signed may make reasonable technical adjustments to artwork to ensure it can be successfully reproduced through embroidery, including adjustments to size, spacing, stitch density or fine detail.

 

Live Embroidery & Event Services

Live embroidery and other on-site event services are subject to availability and may require a deposit to secure the booking.

Before the event, Studio Signed will confirm requirements including event date, location, operating hours, estimated guest numbers, product quantities, embroidery options and access requirements.

The client is responsible for ensuring Studio Signed has suitable access to the venue, adequate workspace and access to a safe power supply where required.

The number of pieces that can be completed during live embroidery depends on the complexity of the selected designs, event duration and guest demand. Studio Signed cannot guarantee that an unlimited number of pieces will be completed within a fixed booking period unless this has been expressly agreed in writing.

Specific cancellation, postponement and rescheduling conditions may be included in the individual event proposal or invoice and will form part of the booking agreement.

 

Event Changes & Cancellations

If an event is postponed, cancelled or significantly changed, please contact Studio Signed as soon as possible.

Where custom products, artwork, digitisation or preparation work has already commenced, costs associated with work already completed or materials already ordered may not be refundable simply because the customer’s event plans have changed.

Any event-specific deposit, cancellation or rescheduling terms communicated before booking will also apply.

Nothing in these terms limits any rights available under Australian Consumer Law where applicable.

 

Processing Times

Processing times vary according to the nature and complexity of the order.

Any timeframe provided is an estimate unless Studio Signed expressly agrees to a specific completion date.

Custom artwork approvals, delayed customer responses, changes requested after ordering and delays in receiving customer-supplied products may extend production times.

For services where no specific timeframe has been agreed, Australian Consumer Law includes a guarantee that services must be supplied within a reasonable time. 

 

Shipping & Delivery

Customers are responsible for providing a complete and accurate delivery address.

Shipping and delivery estimates are separate from Studio Signed’s production time.

If an order is returned due to an incorrect address supplied by the customer or failure to collect the parcel, additional shipping charges may apply before the order can be resent.

Further information is contained in our Shipping, Returns & Refunds Policy.

 

Returns, Refunds & Consumer Guarantees

Personalised and custom-made products cannot generally be returned simply because a customer changes their mind, orders the incorrect size or supplies incorrect personalisation details.

However, Studio Signed does not exclude any rights customers have under Australian Consumer Law.

Products sold to consumers must meet applicable guarantees, including being of acceptable quality, matching their description and being fit for any disclosed purpose. Where a product or service fails to meet a consumer guarantee, the customer may be entitled to an appropriate remedy depending on the circumstances. 

 

Website Information

We aim to ensure information on the Studio Signed website is accurate and current.

From time to time, product descriptions, pricing, availability, imagery or other website information may contain an error or require updating.

Studio Signed may correct genuine errors or update website content where reasonably necessary. This does not affect rights that have already arisen under Australian Consumer Law or an existing contract.

 

Photography & Social Media

Studio Signed may photograph completed work for portfolio, website or social media purposes.

Where an order contains sensitive or private information, or where you would prefer that your personalised item is not photographed or shared before your event, please contact us when ordering.

For private events and live embroidery bookings, identifiable images of guests will only be used where appropriate permission has been obtained.

 

Limitation of Liability

To the extent permitted by law, Studio Signed is not responsible for indirect or consequential loss arising from circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded under Australian Consumer Law. 

 

Changes to These Terms

Studio Signed may update these Terms & Conditions from time to time to reflect changes to our products, services or legal obligations.

The terms applying to an order or booking will generally be those in effect when that order or booking is made, together with any specific terms separately agreed with the customer.

 

Contact

If you have any questions regarding these Terms & Conditions, an order or an event booking, please contact Studio Signed through the contact details provided on our website.