At Studio Signed, many of our pieces are personalised or made to order specifically for you. We encourage you to carefully review all order details, spelling, sizing, colours and personalisation before completing your purchase.
Processing & Shipping
As each personalised piece is prepared individually, processing times may vary depending on the product, embroidery requirements and order volume. Any estimated processing timeframe provided at the time of purchase is separate from shipping time.
Once your order has been dispatched, you will receive tracking details where available. Studio Signed is not responsible for delays caused by postal or courier services once an order has left our care.
Please ensure your delivery address is entered correctly at checkout. Additional postage costs resulting from an incorrect or incomplete address supplied by the customer may be the customer’s responsibility.
Personalised & Custom Orders
Please check all personalisation details carefully before submitting your order.
Studio Signed will embroider or produce your item using the spelling, wording, initials, dates and other details supplied by you at the time of ordering.
If incorrect information is supplied by the customer, including an incorrectly spelt name, this is not considered a fault with the product and does not qualify for a refund, replacement or complimentary remake.
If you notice an error after placing your order, please contact us as soon as possible. If production has not yet commenced, we will do our best to update the details. Once production or embroidery has begun, changes may no longer be possible.
Change of Mind
Due to the personalised and made-to-order nature of many Studio Signed products, we do not offer returns, exchanges or refunds for change of mind.
This includes situations where you decide you no longer require the item, change your event plans, select the incorrect size or colour, or simply no longer wish to keep the product.
Australian Consumer Law does not require a business to provide a refund where a customer has simply changed their mind, provided the product otherwise meets the applicable consumer guarantees.
Faulty or Incorrect Items
We take care to ensure every Studio Signed order is completed accurately and to a high standard.
If you believe your item is faulty, damaged, significantly different from what was ordered, or Studio Signed has made an error in the personalisation, please contact us promptly with your order number and clear photographs of the issue.
Where a product does not meet a consumer guarantee under Australian Consumer Law, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances and the nature of the problem.
Variations in Personalised Products
Embroidery and personalised products are individually produced. Minor variations in thread positioning, stitch appearance, colour representation, placement and finish may occur and are part of the nature of custom production.
Colours may also appear slightly different depending on screen settings, lighting and the material being embroidered.
Minor variations that do not affect the overall quality or intended use of the product are not considered faults.
Sale Items
Unless required under Australian Consumer Law, personalised or made-to-order sale items are final sale and cannot be returned or exchanged for change of mind.
Contact Us
If you have any questions about your order or believe there is an issue with a product you have received, please contact Studio Signed with your order number and relevant details so we can review the matter.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law.
One thing I would also add elsewhere in your checkout is a mandatory checkbox saying something like “I confirm that I have checked all spelling, sizing and personalisation details and understand that personalised items cannot be returned for change of mind.” That will reinforce this policy before the customer pays.