Refund policy

Personalised & Custom Orders

Please check all personalisation details carefully before submitting your order.

Studio Signed will embroider or produce your item using the spelling, wording, initials, dates and other details supplied by you at the time of ordering.

If incorrect information is supplied by the customer, including an incorrectly spelt name, this is not considered a fault with the product and does not qualify for a refund, replacement or complimentary remake.

If you notice an error after placing your order, please contact us as soon as possible. If production has not yet commenced, we will do our best to update the details. Once production or embroidery has begun, changes may no longer be possible.

 

Change of Mind

Due to the personalised and made-to-order nature of many Studio Signed products, we do not offer returns, exchanges or refunds for change of mind.

This includes situations where you decide you no longer require the item, change your event plans, select the incorrect size or colour, or simply no longer wish to keep the product.

Australian Consumer Law does not require a business to provide a refund where a customer has simply changed their mind, provided the product otherwise meets the applicable consumer guarantees. 

 

Faulty or Incorrect Items

We take care to ensure every Studio Signed order is completed accurately and to a high standard.

If you believe your item is faulty, damaged, significantly different from what was ordered, or Studio Signed has made an error in the personalisation, please contact us promptly with your order number and clear photographs of the issue.

Where a product does not meet a consumer guarantee under Australian Consumer Law, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances and the nature of the problem. 

 

Variations in Personalised Products

Embroidery and personalised products are individually produced. Minor variations in thread positioning, stitch appearance, colour representation, placement and finish may occur and are part of the nature of custom production.

Colours may also appear slightly different depending on screen settings, lighting and the material being embroidered.

Minor variations that do not affect the overall quality or intended use of the product are not considered faults.

 

Sale Items

Unless required under Australian Consumer Law, personalised or made-to-order sale items are final sale and cannot be returned or exchanged for change of mind.

 

Contact Us

If you have any questions about your order or believe there is an issue with a product you have received, please contact Studio Signed with your order number and relevant details so we can review the matter.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law.