Custom Orders & Personalisation Policy
At Studio Signed, every personalised piece is created specifically for you. Because each order is unique, we ask that all customisation details are reviewed carefully before your order is submitted.
Personalisation Details
All names, initials, dates, phrases, colours and other personalisation details are produced using the information supplied by the customer at the time of ordering.
It is the customer’s responsibility to ensure that all spelling, punctuation, capitalisation, dates and other details are correct before completing an order.
If incorrect information is supplied by the customer, including an incorrectly spelt name or incorrect date, this is not considered an error by Studio Signed and does not qualify for a complimentary remake, replacement or refund.
If you notice an error after placing your order, please contact us as soon as possible. Where production has not yet commenced, we will do our best to make the requested change. Once embroidery, printing or production has begun, changes may no longer be possible.
Custom Designs & Artwork
Where custom artwork, logos, monograms or designs are requested, additional preparation or digitisation may be required before production.
Customers are responsible for ensuring they have permission to reproduce any artwork, logo, trademark or design supplied to Studio Signed.
Where a design proof or approval is provided, production will proceed based on the approved version. Customers should carefully review spelling, layout, design details and personalisation before providing approval.
Embroidery Placement & Appearance
Embroidery is produced individually and may vary slightly from product to product due to differences in fabric, seams, garment construction and the embroidery process.
Placement will be completed as closely as reasonably possible to the requested or pictured position, however minor differences in alignment, stitch appearance and positioning may occur.
These slight variations are part of the nature of personalised embroidery and are not considered faults where the product otherwise matches the agreed design and remains of acceptable quality.
Thread Colours
Every effort is made to represent thread colours accurately online. However, colours may appear differently depending on screen settings, lighting, fabric colour and the material being embroidered.
Where an exact colour match is particularly important, please contact Studio Signed before ordering so suitable options can be discussed.
Customer-Supplied Items
For services where customers provide their own garments or products for embroidery, all items must be suitable for machine embroidery.
Studio Signed will take reasonable care when handling customer-supplied pieces. However, embroidery involves needles, tension, stabilisers and machinery, and certain fabrics or garment constructions can present additional risks.
Where we believe an item is unsuitable for embroidery, we may decline the work before production begins.
Customers should avoid providing irreplaceable, sentimental or highly valuable items unless they are comfortable with the inherent risks involved in custom embroidery.
Where loss or damage results from a failure to exercise due care and skill, your rights under Australian Consumer Law may apply. Services supplied to consumers are subject to consumer guarantees, including that they be provided with due care and skill.
Sizing
Customers are responsible for selecting the correct size before placing an order.
Because personalised garments cannot generally be resold once embroidered, we do not offer exchanges for incorrect sizing or change of mind unless required by Australian Consumer Law.
We recommend reviewing the relevant size guide before purchasing.
Changes & Cancellations
Custom and personalised orders may enter production shortly after purchase.
If you wish to change or cancel your order, please contact us as soon as possible. We will accommodate changes where reasonably possible, but once custom work, embroidery, digitisation or production has commenced, cancellation or modification may not be available.
Faults or Studio Signed Errors
If Studio Signed has made an error with your order, including producing personalisation that differs from the information you correctly supplied and approved, please contact us with your order number and photographs of the item.
Where a product or service does not meet the consumer guarantees under Australian Consumer Law, you may be entitled to an appropriate remedy such as repair, replacement or refund depending on the nature of the issue.
Australian Consumer Law
Nothing in this policy is intended to exclude, restrict or modify any consumer rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.