Frequently asked questions
How does The Signed Service work?
Complete the enquiry form with details about your item and embroidery request. Once your piece has been reviewed and approved, you will receive instructions for posting it to the Studio Signed studio. Your item will then be embroidered, carefully packaged and returned using tracked delivery.
What items can I send?
Suitable items may include bridal veils, groom’s shirts, denim, jackets, bags, napkins, table linen and other garments or keepsakes. Each item is assessed individually before it is accepted.
Do I send my item before submitting an enquiry?
No. Please submit an enquiry and wait for approval before posting your item. This allows us to confirm that the fabric, design and requested placement are suitable for embroidery.
Can you embroider handwriting or a custom logo?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How should I prepare my item?
Your item should be clean, unworn and free from stains, pet hair or strong fragrances. Please package it securely and avoid sending unnecessary packaging, hangers or garment bags unless requested.
What is the processing time for The Signed Service?
The processing time for our Signed Service is approximately 1–2 weeks from the date your item is received. This may vary depending on the complexity of the embroidery and whether your design requires digitisation. Please also allow additional time for return delivery.