Privacy Policy
Studio Signed respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose information when you visit our website, place an order, submit an enquiry, book a service or otherwise interact with Studio Signed.
Information We Collect
When you interact with Studio Signed, we may collect personal information including your name, email address, phone number, billing and delivery address, order details, personalisation information, event information and correspondence with us.
We may also receive technical information when you use our website, including your IP address, browser type, device information, pages viewed and information collected through cookies or similar technologies.
Payment information is processed through Shopify and relevant payment providers. Studio Signed does not need to directly store your complete card details in order to process an online payment. Shopify processes customer personal data as part of operating its ecommerce platform.
How We Use Your Information
We may use your personal information to process and fulfil orders, create personalised products, communicate with you about an order or enquiry, organise event and live embroidery bookings, arrange shipping, provide customer service and maintain records relating to our business.
We may also use information to improve our website, products and customer experience, prevent fraud or misuse, comply with legal obligations and send marketing communications where you have chosen to receive them.
Personalisation Information
Where you provide names, dates, wording, monograms, logos or other information for a customised order, we use that information for the purpose of preparing and completing your requested product or service.
Please avoid providing unnecessary sensitive or confidential personal information when submitting personalisation details.
Shopify & Service Providers
Our online store is hosted through Shopify.
To operate Studio Signed, we may share relevant personal information with trusted service providers such as Shopify, payment processors, shipping and courier providers, website services, email or marketing platforms and other suppliers who assist us in fulfilling your order or providing our services.
These providers may process personal information on our behalf in accordance with their own privacy obligations and applicable laws. Shopify separately explains how it processes personal data relating to merchants and consumers using its platform.
We do not sell customer personal information as part of Studio Signed’s ordinary business operations.
Shipping
Where necessary to deliver your order, we may provide your name, delivery address, phone number or email address to postal, courier or logistics providers.
These details are provided only to the extent reasonably required to arrange and manage delivery.
Marketing Communications
If you subscribe to Studio Signed marketing communications, we may use your email address or other contact details to send you updates, new product releases, inspiration, offers and information about our services.
You can unsubscribe from marketing communications at any time by using the unsubscribe link contained in the communication or by contacting Studio Signed.
Unsubscribing from marketing will not prevent us from contacting you where necessary regarding an existing order, booking or enquiry.
Cookies & Website Analytics
Our website may use cookies and similar technologies to enable website functionality, remember preferences, understand how visitors use our website and support marketing or advertising activities.
Shopify storefronts may use cookies and other tracking technologies as part of providing ecommerce functionality.
Depending on your location and the settings enabled on our website, you may be presented with options to manage certain cookie or privacy preferences. Shopify provides customer privacy settings for merchants, including privacy policy and cookie-management features.
Protecting Your Information
We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification or disclosure.
No method of storing or transmitting information online is completely secure, however we use reputable ecommerce and service providers and take reasonable measures appropriate to the information we handle.
The OAIC recommends reasonable security measures to protect personal information from misuse, interference, loss and unauthorised access or disclosure where the Privacy Act applies.
Accessing or Correcting Your Information
If you believe the personal information Studio Signed holds about you is incorrect or you would like to request access to information associated with you, please contact us.
Where applicable, we will respond to access, correction or deletion requests in accordance with our legal obligations.
The Australian Privacy Principles include rights and obligations relating to access to and correction of personal information for organisations covered by the Privacy Act.
Data Retention
We may retain order information, invoices, correspondence and other business records for as long as reasonably necessary for order fulfilment, customer service, accounting, tax, legal and record-keeping purposes.
When information is no longer reasonably required, we may securely delete or de-identify it where appropriate.
International Processing
Some of the technology and service providers used by Studio Signed may operate or store information outside Australia.
This can include Shopify and other providers involved in ecommerce, website hosting, payments, communications or analytics.
Where relevant, information may therefore be processed in jurisdictions outside Australia and may be subject to the laws applicable in those jurisdictions.
Children’s Privacy
Studio Signed’s website and services are intended for adults purchasing products or organising events.
We do not knowingly seek to collect personal information directly from children through our website.
Where a customer provides a child’s name or other personalisation details for an embroidered or personalised product, that information is used only as reasonably necessary to fulfil the order.
Changes to This Policy
Studio Signed may update this Privacy Policy from time to time to reflect changes to our services, website practices or legal obligations.
The latest version will be made available on our website.
Contact
If you have a question about this Privacy Policy, would like to update your information, or have a concern about how your personal information has been handled, please contact Studio Signed using the contact details provided on our website.
If Studio Signed is subject to the Privacy Act 1988, applicable requirements under that Act and the Australian Privacy Principles will also apply.